User Feedback Techniques

Back in 2009, I gave a presentation on user feedback techniques for the London 2009 Symbian Expo. For those that don't know, Symbian was the original smartphone OS. For it's time, it was fast and capable but through a combination of poor management and lagging updates it eventually was phased out of use. 

However the presentation itself is still valuable for understand NPS and how it can be used for driving development in the right direction.